Our terms

1. These terms

   1. What these terms cover. These are the terms and conditions on which we supply products to you. Please note that separate terms and conditions apply to our supply of new or used vehicles, bespoke goods, and services.
   2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
   3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
      You are an individual.You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).Clauses If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products, Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. – How long do consumers have to change their minds? If you are a consumer you have 14 days after the day you (or someone you nominate) receives the products, unless the products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery., How to end the contract with us (including if you are a consumer who has changed their mind), Your rights in respect of defective products if you are a consumer, Our responsibility for loss or damage suffered by you if you are a consumer, and Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you live in an EU member state or another country in which a mandatory law entitles you to bring a claim in that country, you may bring a claim in that country. are specific to consumers only. Clauses If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement., Your rights in respect of defective products if you are a business, Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law)., Our responsibility for loss or damage suffered by you if you are a business, and Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute. are specific to businesses only.
   4. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. Information about us and how to contact us

   1. Who we are. We are Aston Martin Works Limited a company registered in England and Wales. Our company registration number is 07102840 and our registered office is at Banbury Road, Gaydon, Warwick, Warwickshire, CV35 0DB. Our trading address is at Tickford St, Newport Pagnell MK16 9AN. Our registered VAT number is GB111342375.
   2. How to contact us. You can contact us by telephoning our customer service team at +441908610620 or by writing to us at [email protected].
   3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

   1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
   2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
   4. Customer account details. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures for you online account, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these provisions or the terms of use of our website. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected] or +441908610620.

4. Our products
   

   Products may vary slightly from their pictures. The images of the product on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that a device’s display or any printed pictures accurately reflect the products. Your product may vary slightly from those images.

5. Your rights to make changes
   

   If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes

   1. Minor changes to the products. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
   2. More significant changes to the products and these terms. In the event that we need to make significant changes to these terms:
      we will notify you; and
      you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the products

   1. Delivery costs. The costs of delivery will be as displayed to you on our website.
   2. When we will provide the products. During the order process we will let you know when we will provide the products to you.
   3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery partner will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
   5. If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, our contract will end and the products will be automatically returned to us, and we will issue a refund when the products arrive back at our trading address. If you still wish to purchase the products, you will need to place a new order.
   6. When you become responsible for the goods. The products will be your responsibility from the time we deliver them to the address you gave us.
   7. When you own goods. You own the products once we have received payment in full.
   8. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your name and delivery address. If so, this will have been stated during the order process. If you give us incomplete or incorrect information, we may either end the contract (and clause You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract depending on the date on which we end the contract. will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you providing incomplete or incorrect information.

8. Your rights to end the contract

   1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause Error: Reference source not found if you are a consumer and clause Error: Reference source not found if you are a business;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause Error: Reference source not found;
      3. If you are a consumer and have just changed your mind about the product, see clause Error: Reference source not found. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.
   2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2); to you have a legal right to end the contract because of something we have done wrong. below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause Error: Reference source not found);
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or
      3. you have a legal right to end the contract because of something we have done wrong.
   3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
   4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of any products:
      which you have used and / or damaged; or
      which become mixed inseparably with other items after their delivery.
   5. How long do consumers have to change their minds? If you are a consumer you have 14 days after the day you (or someone you nominate) receives the products, unless the products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

9. How to end the contract with us (including if you are a consumer who has changed their mind)

   1. Tell us you want to end the contract. To end the contract with us, please let us know by telephone on +441908610620 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.
   2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Aston Martin Works Ltd, Parts Dept, Tickford Street, Newport Pagnell MK16 9AN. Please call customer services on +441908610620 or email us at [email protected] for a return label. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Any products that are returned must be unused, undamaged, and in their original packaging where possible.
   3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
         In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
   4. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
   5. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
   6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause Error: Reference source not found.

10. Our rights to end the contract

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
       1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
       2. you do not, within a reasonable time, allow us to deliver the products to you.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause Error: Reference source not found we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract depending on the date on which we end the contract.
    3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 48 hours in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11. If there is a problem with the product
    

    How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +441908610620 or write to us at [email protected].

12. Your rights in respect of defective products if you are a consumer

    1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.Summary of your key legal rightsThis is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

       c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

       See also clause Error: Reference source not found.

    2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please call customer services on +441908610620 or email us at [email protected] for a return label or to arrange collection.

13. Your rights in respect of defective products if you are a business

    1. If you are a business customer we warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall:
       1. conform in all material respects with their description; and
       2. be free from material defects in design, material and workmanship.
    2. Subject to clause Error: Reference source not found, if:
       1. you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause Error: Reference source not found;
       2. we are given a reasonable opportunity of examining such product; and
       3. you return such product to us at our cost,
          we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
    3. We will not be liable for a product’s failure to comply with the warranty in clause Error: Reference source not found if:
       1. you make any further use of such product after giving a notice in accordance with clause Error: Reference source not found;
       2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
       3. you alter or repair the product without our written consent; or
       4. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
    4. Except as provided in this clause Error: Reference source not found, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause Error: Reference source not found.
    5. These terms shall apply to any repaired or replacement products supplied by us under clause Error: Reference source not found.

14. Price and payment

    1. Where to find the price for the product. Products are invoiced in GBP sterling at the price prevailing at the time you place your order. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause Error: Reference source not found for what happens if we discover an error in the price of the product you order. The delivery charge is an additional cost. Details of delivery options and delivery costs will be provided to you during the order process.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. Customs duties. If you order products for delivery outside the United Kingdom they may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You are responsible for any import duties, taxes and fees incurred on your orders. You are responsible for checking any local requirements or restrictions on the import of the products.
    4. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    5. When you must pay and how you must pay. We accept payment from all major credit and debit cards as listed on our payment page or via PayPal. You must pay the full price of the products when you place your order. We will not reserve or despatch goods before payment is received.
    6. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

15. Our responsibility for loss or damage suffered by you if you are a consumer

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We will not be liable for the delivery of your order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause Error: Reference source not found; and for defective products under the Consumer Protection Act 1987
    3. We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause Error: Reference source not found.

16. Our responsibility for loss or damage suffered by you if you are a business

    1. Nothing in these terms shall limit or exclude our liability for:
       1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
       2. fraud or fraudulent misrepresentation;
       3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
       4. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Except to the extent expressly stated in clause Error: Reference source not found all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    3. Subject to clause Error: Reference source not found:
       1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
       2. our total aggregate liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for products under such contract.

17. How we may use your personal information
    

    How we will use your personal information.
    We will only use your personal information as set out in our privacy policy at https://astonmartinworks.com/privacy/.

18. Other important terms

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you live in an EU member state or another country in which a mandatory law entitles you to bring a claim in that country, you may bring a claim in that country.
    7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute.Model Cancellation Form(Complete and return this form only if you wish to withdraw from the contract)To Aston Martin Works Limited, Tickford St, Newport Pagnell MK16 9AN, or [email protected]
       I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],Ordered on [*]/received on [*],

       Name of consumer(s),

       Address of consumer(s),

       Signature of consumer(s) (only if this form is notified on paper),

       Date

       [*] Delete as appropriate

       © Crown copyright 2013.